Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
67 results
Inteligencia artificial, automatización y datos6 min
Product Analytics Without Event Overload: How to Decide Which Actions to Instrument
Learn how to choose product analytics events and properties based on real decisions, reduce noise, and verify that your data is reliable before using it to guide product work.
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Desarrollo de software y SaaS6 min
Shared or Separate Database per Customer: How to Choose Data Isolation for a SaaS
Compare shared databases, separate schemas, and dedicated databases to choose the data isolation model that fits your SaaS risks, customers, and team.
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Desarrollo de software y SaaS6 min
Offboarding a B2B SaaS Customer: Control Access, Data, and Integrations
Treat customer offboarding as a verifiable workflow. Revoke access, handle data and integrations, and confirm that no active dependencies remain.
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Operación, observabilidad y mejora continua7 min
When to Use a Work Queue: Signs, Limits, and Rules for Moving Beyond Email or Chat Case Management
Learn when a shared inbox no longer works and how to design a work queue with priorities, owners, and traceability that supports daily operations.
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Integraciones, APIs y sistemas conectados7 min
Identifiers in integrations: how to decide which ID to share between systems without creating duplicates
A practical framework for choosing, preserving, and reconciling identifiers across CRM, ERP, ecommerce, and custom applications without confusing entities.
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Marketing, ecommerce y marketplaces6 min
Inventory Reservation in Ecommerce: How to Decide When to Commit Availability
Choosing when to reserve inventory prevents overselling and inventory lockups. This framework helps define timing, expiration periods, priorities, and operational controls.
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Integraciones, APIs y sistemas conectados7 min
One-Way or Two-Way Integration: How to Choose the Synchronization Direction Without Creating Data Conflicts
Decide which systems should create, read, and update data to choose synchronization that is secure, manageable, and aligned with each process.
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Inteligencia artificial, automatización y datos7 min
Shadow Mode in Automation: How to Validate Decisions Before Affecting Operations or Customers
Shadow mode compares an automated decision with real operations before activation, helping teams identify risks and make evidence-based choices.
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Cloud, infraestructura y operación7 min
Maintenance Windows for Digital Services: How to Decide When to Intervene, Who to Notify, and How to Roll Back
Plan digital maintenance using impact, communication, rollback, and validation criteria to reduce technical and operational risks.
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Operación, observabilidad y mejora continua8 min
When a Spreadsheet Stops Being Enough and It’s Time to Move to a System
A spreadsheet can support useful processes for years. This framework helps identify when its flexibility becomes an operational risk.
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Estrategia y evolución de producto digital7 min
How to Define the Scope of a Digital Pilot Without Disrupting Operations
Define users, cases, exceptions, and dependencies to run a representative, safe digital pilot that can guide the next decision.
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Estrategia y evolución de producto digital8 min
How to Decide Whether a Business Need Requires a New Feature, a Process Change, or Training
A practical framework for distinguishing a product gap from a process, data, permissions, user experience, or adoption issue before prioritizing development.
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