Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
45 results
Operación, observabilidad y mejora continua6 min
Recurring Incidents: How to Choose Between a Quick Fix, a Permanent Solution, or a Process Change
A practical framework for deciding whether to fix an individual incident, eliminate its root cause, or redesign the process based on frequency, impact, and risk.
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Inteligencia artificial, automatización y datos6 min
Duplicate Customers Across Systems: When to Merge Records and When to Request a Review
Set rules for detecting duplicate customers, deciding which records to merge, and protecting useful data through confidence levels, human review, and traceability.
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Desarrollo de software y SaaS7 min
Roles or Contextual Permissions: Choosing an Authorization Model for a B2B Application
Compare roles and contextual rules to decide who can do what in a B2B application. Identify signs of complexity and plan a safe evolution.
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Desarrollo de software y SaaS7 min
How to Manage Time Zones in Applications Without Shifting Dates or Deadlines
Learn to distinguish instants, calendar dates, and local times so you can store, display, and communicate dates consistently across applications and connected systems.
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Integraciones, APIs y sistemas conectados6 min
Integration Sandboxes: When to Use One and How to Keep It Close to Production
An integration sandbox lets you validate connections without affecting live operations. Learn when to use one, what it should reproduce, and how to manage differences from production.
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Cloud, infraestructura y operación6 min
How to Define RTO and RPO by Process: Recovery Objectives Tied to Real-World Impact
Set RTO and RPO according to each process’s impact, dependencies, and actual recovery capacity. Learn how to agree on objectives and validate them through testing.
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Estrategia y evolución de producto digital6 min
How to Evaluate the Portability of a SaaS Solution Before You Buy
Learn how to assess whether you can replace a SaaS solution without losing data or disrupting workflows by reviewing exports, dependencies, exit tests, and responsibilities.
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Estrategia y evolución de producto digital7 min
Product Decision Log: How to Document the Why Without Creating Bureaucracy
A lightweight decision log preserves the context behind product choices, clarifies the reasoning that supports them, and makes it easier to revisit them when circumstances change.
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Integraciones, APIs y sistemas conectados7 min
Idempotency in APIs: How to Prevent Duplicates Without Hiding Errors
An idempotency key lets you retry sensitive operations without repeating their effects. Learn how to define its scope, handle concurrency, and respond to errors.
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Desarrollo de software y SaaS6 min
Shared or Separate Database per Customer: How to Choose Data Isolation for a SaaS
Compare shared databases, separate schemas, and dedicated databases to choose the data isolation model that fits your SaaS risks, customers, and team.
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Desarrollo de software y SaaS6 min
Offboarding a B2B SaaS Customer: Control Access, Data, and Integrations
Treat customer offboarding as a verifiable workflow. Revoke access, handle data and integrations, and confirm that no active dependencies remain.
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Operación, observabilidad y mejora continua7 min
When to Use a Work Queue: Signs, Limits, and Rules for Moving Beyond Email or Chat Case Management
Learn when a shared inbox no longer works and how to design a work queue with priorities, owners, and traceability that supports daily operations.
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