Software and SaaS development
Digital products that solve, scale and evolve.
Insights
Ideas to build and operate better.
Guides, analysis and lessons on product, artificial intelligence, growth, communications and cloud.
Editorial themes
AI, automation and data
AI systems for real-world processes.
Marketing, ecommerce and marketplaces
Demand, catalogue, partners and conversion.
Communications and customer care
Every conversation in the right channel.
Cloud, infrastructure and operations
Available, observable and ready services.
results
11 results
Desarrollo de software y SaaS7 min
Roles or Contextual Permissions: Choosing an Authorization Model for a B2B Application
Compare roles and contextual rules to decide who can do what in a B2B application. Identify signs of complexity and plan a safe evolution.
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Desarrollo de software y SaaS6 min
Offboarding a B2B SaaS Customer: Control Access, Data, and Integrations
Treat customer offboarding as a verifiable workflow. Revoke access, handle data and integrations, and confirm that no active dependencies remain.
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Integraciones, APIs y sistemas conectados7 min
Identifiers in integrations: how to decide which ID to share between systems without creating duplicates
A practical framework for choosing, preserving, and reconciling identifiers across CRM, ERP, ecommerce, and custom applications without confusing entities.
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Operación, observabilidad y mejora continua8 min
When a Spreadsheet Stops Being Enough and It’s Time to Move to a System
A spreadsheet can support useful processes for years. This framework helps identify when its flexibility becomes an operational risk.
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Operación, observabilidad y mejora continua7 min
How to Decide Whether a Process Needs Full History, an Audit Trail, or Operational Traceability
Learn to distinguish functional history, audit trails, and operational traceability to record the right events, protect data, and provide useful evidence.
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Integraciones, APIs y sistemas conectados8 min
How to Decide Which Data to Include in an Integration Event
A practical framework for deciding which data travels in an event, which data is retrieved later, and how to avoid dependencies, stale data, and security risks.
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communications-care7 min
Operational knowledge base: how to maintain reliable answers when processes change
Turn your knowledge base into an operational system to prevent outdated answers, identify gaps, and deliver consistent support.
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Commerce & Marketplaces7 min
Attribution in affiliate programs: rules, statuses, and evidence before settlement
Design verifiable attribution rules, conversion statuses, and evidence to settle affiliate commissions with fewer disputes.
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software-saas7 min
Data Migration Without a Leap of Faith: Validate, Run in Parallel, and Roll Back a System Change
Guide to planning, testing, and validating a data migration between systems, with controlled parallel operation and evidence-based rollback.
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Comunicaciones y atención al cliente7 min
Chat escalation to agents with context: what to transfer to keep customers from starting over
Design chat escalation to agents that preserves useful context, protects sensitive data, and reduces repetition, waiting times, and reassignments.
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Desarrollo de software6 min
Data Contracts: How to Prevent Integrations from Breaking When Systems Change
A guide to defining verifiable data contracts, managing changes, and detecting incompatibilities before they affect integrations.
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